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Understanding Removals Insurance: The Different Types and What to Consider

April 16, 2026
People discussing home removal insurance

When planning a move, whether it’s across town or across the country, understanding the insurance you have for your home and belongings is as crucial as choosing the right removals company. Removal insurance protects your possessions from damage or loss during the moving process. In the UK, there are primarily three types of removals insurance to consider: the industry standard (current value), high-value items insurance and new for old Insurance. Here’s a closer look at each type and some important tips to ensure you are fully insured.

 

1. Industry Standard (Current Value) Insurance

Also known as “actual cash value” insurance, this is the most common form of insurance policy that compensates you for the item’s current market value at the time of loss or damage. This is what we have at Move On. This means the payout you receive considers the item’s age, wear and tear, and depreciation.  The insurance company will usually look to cover the costs of repairing the damaged item, or when this cannot be done, giving you the cash in order to purchase a second-hand equivalent.

 

2. High-Value Items Insurance

If you’re moving items that are particularly valuable, such as antiques, fine art, or jewellery, standard removals insurance may not provide adequate coverage due to their higher value. High-value items insurance is tailored to protect these kinds of possessions, ensuring that their full value is covered in the event of damage or loss. This type of insurance often requires detailed appraisals and valuations before the move to establish the true worth of these items. Removal companies may also be instructed on how the item should be wrapped or transported.

 

3. New for Old Insurance

This type of insurance is designed to cover the cost of replacing your damaged or lost items with new ones, regardless of the age or condition of the original items. It’s particularly beneficial if you’re moving items that depreciate quickly, such as electronics or appliances. Under this policy, if an item is lost or damaged beyond repair during the move, you’ll be compensated enough to purchase a new equivalent item. This is rarely used in the insurance industry as it is very expensive, however companies may offer this as an added extra.

 

Things to make sure you always ask your removals company:

  1. What is the limit for an individual item under their standard insurance?
  2. What is the total value limit on their insurance e.g. £50,000 or £100,000

 

What a removals company should always ask you:

  1. To declare the total value of your belongings being moved – this ensures you are insured at the current value of each item and not the £40 or standard limit per item.
  2. To formally accept the removal quote, as this is usually the trigger for insurance to be activated in the case that you need to make a claim after your move.

 

It is always important to know that items in boxes that are self-packed by customers are not insured under removals insurance. Whilst larger furniture is covered, boxes are only insured when packed by the company itself.

 

In conclusion, it is important to understand what insurance is available and what your particular removals company offers. Always make sure you ask the questions above to ensure your belongings are fully covered.

Our team is always happy to answer any questions you may have, even if you are not planning to move just yet. Be sure to give us a ring at 0117 259 1010.

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